01

Who We Are

Master Garage is the trading name of JR Master Cooperation Cyprus, a vehicle repair and servicing business operating from Paphos, Cyprus. For the purposes of data protection law, JR Master Cooperation Cyprus is the "data controller" responsible for the personal data described in this policy.

02

What We Collect

We collect personal data directly from you, and, where relevant, from your vehicle's onboard systems during diagnostics or servicing.

- Contact details: E.g. Name, phone number, email, address.

When Collected: Booking a service, requesting a quote

- Vehicle information: E.g. Registration number, make, model, VIN, mileage, fault history.

When Collected: Booking, drop-off, diagnostics

- Payment information: E.g. Invoice records, payment method used (card details are handled by our payment provider, not stored by us).

When Collected: Payment on collection

- Communications: E.g. Messages, emails, call notes relating to a booking or complaint.

When Collected: Throughout the service relationship

- Website usage: E.g. Pages visited, device and browser type, general location (via IP).

When Collected: Browsing mastergarage.cy.

We do not knowingly collect more vehicle data than is necessary to diagnose and complete the requested Works.

03

How We Use It

To provide quotations, schedule bookings, and carry out repair and servicing work.

To issue invoices and process payment.

To contact you about the status of your vehicle, additional work required, or collection.

To maintain service history records for your vehicle.

To respond to enquiries and complaints.

To meet our legal, tax, and accounting obligations in Cyprus.

To operate and improve mastergarage.cy.

04

Legal Basis for Processing

We process personal data under the following legal bases recognised by the GDPR:

Contract - to carry out the Works you have booked and take payment for them.

Legal obligation - to keep invoicing, tax, and accounting records as required under Cyprus law.

Legitimate interest - to keep vehicle service history for future reference, and to maintain the security and performance of our website.

Consent - where you opt in to marketing communications, which you may withdraw at any time.

05

Sharing Your Data

We do not sell personal data. We share it only where necessary, with:

Parts suppliers - where a part must be ordered or a warranty claim made on your behalf.

Payment processors - to handle card and electronic payments securely.

Insurers - where a repair is being processed through an insurance claim, with your knowledge.

Accountants and tax authorities - as required by Cyprus law.

IT and hosting providers - who support mastergarage.cy and our booking systems, under data processing agreements.

We do not transfer personal data outside the European Economic Area unless a service provider requires it, in which case we rely on appropriate safeguards such as EU Standard Contractual Clauses.

06

Cookies

mastergarage.cy may use essential cookies needed for the site to function, and, where you consent, analytics cookies that help us understand how the site is used. You can control or disable cookies through your browser settings at any time; disabling essential cookies may affect how parts of the site work.

07

How Long We Keep It

We keep booking, invoice, and vehicle service history records for as long as needed to meet our legal and accounting obligations under Cyprus law, typically for a period of six years from the end of the relevant tax year, and to have a useful service history available for returning customers. Enquiry and marketing data not converted into a booking is kept for a shorter period and deleted when no longer needed.

08

Your Rights

Under the GDPR, you have the right to:

Access the personal data we hold about you.

Correct inaccurate or incomplete data.

Request erasure of your data, where we are not required to keep it by law.

Object to or restrict certain processing, including direct marketing.

Request a copy of your data in a portable format.

Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details in Section 10. You also have the right to lodge a complaint with the Cyprus Office of the Commissioner for Personal Data Protection.

09

Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including restricted access to customer and vehicle records and secure handling of payment information through our payment provider. No system is completely secure, and we encourage you to contact us promptly if you suspect any misuse of your data.

10

Contact & Supervisory Authority

Data controller: JR Master Cooperation Cyprus, trading as Master Garage

Location: Paphos, Cyprus

Website: mastergarage.cy

Supervisory authority: Office of the Commissioner for Personal Data Protection, Cyprus

11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The version in force is the one published at mastergarage.cy, with the effective date shown at the top of this page.