01

Definitions

"The Garage" means Master Garage, trading name of JR Master Cooperation Cyprus, operating from Paphos, Cyprus.

"Customer" means the person or entity who books a service, requests a quotation, or leaves a vehicle with the Garage.

"Vehicle" means any car, van, motorcycle or other motor vehicle brought to the Garage for inspection, service, repair or storage.

"Works" means any diagnostic, repair, maintenance, part-fitting, bodywork or related service carried out by the Garage.

"Quotation" means a price estimate for Works, given before those Works begin.

02

Quotations & Estimates

Quotations are given in good faith based on a visual inspection and the information available at the time. They are estimates, not fixed prices, unless expressly confirmed in writing as a fixed quotation.

Where a fault can only be fully diagnosed once the vehicle is stripped down, tested, or partially disassembled, the Garage will contact the Customer with a revised estimate before proceeding further. Work will not continue beyond the originally quoted scope without the Customer's approval, except where Section 03 applies.

Quotations are valid for 14 days from the date issued, after which prices may be revised to reflect current part and labour costs.

03

Authorisation to Carry Out Work

No chargeable Works begin until the Customer has authorised them, whether verbally, by phone, by message, or in writing. Authorisation of a quotation is treated as instruction to proceed.

The Garage may carry out minor work reasonably necessary to complete an authorised job (for example, a part that must be replaced to complete a repair already agreed) without separate authorisation, provided the additional cost does not exceed 15% of the original quotation. Anything beyond that threshold requires the Customer's approval before proceeding.

If the Garage is unable to reach the Customer to confirm additional work discovered mid-repair, the vehicle will be held pending contact, and reasonable storage charges under Section 05 may apply from the point the vehicle was ready for collection or further instruction.

04

Parts & Materials

Unless otherwise agreed, the Garage uses parts it considers suitable for the vehicle and the job, which may be original equipment (OEM), OEM-equivalent, or quality aftermarket parts. Where the Customer requests a specific brand, grade, or genuine-manufacturer part, this should be confirmed in writing and may affect price and lead time.

Replaced parts are disposed of or recycled in accordance with applicable environmental regulations unless the Customer requests, at the time of authorisation, to keep them.

Where parts are ordered specifically for a job and the Customer subsequently cancels, a restocking or handling charge may apply to non-returnable or special-order items.

05

Drop-off, Road Testing & Collection

The Garage may road test a vehicle before, during, or after Works, including on public roads, as reasonably necessary to diagnose a fault or confirm a repair. The Customer authorises this by leaving the vehicle with the Garage.

The Customer should remove valuables and personal belongings from the vehicle before drop-off. The Garage does not accept responsibility for items left inside a vehicle that are not part of the vehicle itself.

The Customer is responsible for arranging valid insurance covering the vehicle while it is in the Garage's care, including while it is being road tested, unless otherwise agreed in writing.

06

Pricing & Payment

All prices are quoted in euro (€) and, unless stated otherwise, include applicable VAT at the rate in force in the Republic of Cyprus.

Payment is due in full on collection of the vehicle, unless a different payment schedule has been agreed in writing in advance. The Garage accepts the payment methods displayed at its premises or on mastergarage.cy.

Right of retention Cyprus law recognises a garage's right to retain a vehicle ("lien") until outstanding charges for Works properly carried out are paid in full. The Garage may exercise this right where an invoice remains unpaid.

07

Warranty

The Garage warrants its own labour for 3 months from the date of completion, covering defects arising directly from the workmanship of the specific repair carried out. This warranty does not cover unrelated faults, pre-existing wear, or issues arising from the Customer's subsequent use, neglect, or modification of the vehicle.

Parts supplied by the Garage carry the warranty offered by the part manufacturer or supplier, which the Garage will pass on and assist in claiming where a part proves defective within that period.

The warranty is void where Works have been altered, tampered with, or further worked on by a third party after completion, or where the vehicle has been used in a manner inconsistent with the repair carried out (for example, competitive use of a vehicle repaired for ordinary road use).

08

Liability

The Garage will exercise reasonable skill and care in carrying out all Works. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud, or any other liability that cannot lawfully be excluded under the law of the Republic of Cyprus.

Subject to the above, the Garage's total liability in connection with any Works is limited to the value of the invoice for those Works, and the Garage is not liable for indirect or consequential loss, including loss of use of the vehicle, loss of income, or costs of alternative transport, except where required by law.

The Garage is not responsible for pre-existing damage, faults, or conditions not reported at drop-off, or for faults that were outside the scope of the agreed Works.

09

Uncollected Vehicles

The Customer will be notified when a vehicle is ready for collection. If a vehicle is not collected within 7 days of that notice, a daily storage charge, as displayed at the Garage's premises, may apply.

Where a vehicle remains uncollected and the Customer cannot be reached after reasonable attempts over a period of 30 days, the Garage reserves the right to deal with the vehicle in accordance with applicable Cyprus law governing uncollected goods, including recovery of outstanding charges from its value.

10

Cancellations & Rescheduling

Bookings may be rescheduled or cancelled free of charge with at least 24 hours' notice. Later cancellations may incur a charge to cover parts already ordered or a booking slot that could not be reallocated.

If the Garage needs to reschedule a booking, the Customer will be notified as early as reasonably possible and offered the next available slot.

11

Data Protection

The Garage collects and processes personal data (such as name, contact details, and vehicle information) only as needed to provide its services, issue invoices, and comply with legal obligations, in accordance with the EU General Data Protection Regulation (GDPR) and applicable Cyprus data protection law.

Data is retained only as long as necessary for these purposes and is not sold or shared with third parties except where required to carry out the Works (for example, a parts supplier or insurer) or by law.

12

Complaints

Any concern about Works carried out should be raised with the Garage as soon as reasonably possible, ideally in writing, so the vehicle can be inspected and the issue addressed. The Garage aims to acknowledge complaints promptly and resolve them fairly.

If a complaint cannot be resolved directly, the Customer may refer the matter to the Cyprus Consumer Protection Service or another applicable consumer dispute resolution body.

13

Force Majeure

The Garage is not liable for delay or failure to perform Works caused by circumstances beyond its reasonable control, including parts supply shortages, power or system outages, extreme weather, or governmental restrictions.

14

Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Cyprus. Any dispute arising from or in connection with these terms or the Works falls under the exclusive jurisdiction of the courts of Paphos, Cyprus, without prejudice to any mandatory consumer-protection rights the Customer may have.

15

Contact Details

Trading as: Master Garage

Registered company: JR Master Cooperation Cyprus

Location: Paphos, Cyprus

Website: mastergarage.cy

Registration Number: HE

Phone: +357 95161989

Email: jrmastercyprus.com